In the rare instance you do not receive your credit immediately, please call our customer service. Sometimes there are connection issues or possibly a payment issue that your bank puts on the transaction that we can easily fix with a quick call.

Unfortunately, you cannot do so. You will need to contact the carriers billing department as they do not disclose with us, nor anyone else, the total amount due to reactive the account. Some carriers charge a “reconnection fee” and require payment to be made through their bill payment department directly.

Within just seconds. You’ll also receive a payment confirmation email confirming the funds have been sent electronically to your account. Remember, some carriers take several hours to update their online bill data, and if you have any questions, please call us and we will verify with you and the carrier.

Sometimes mistakes happen and we will correct that for you. However, what most likely happened is your bank declined the transaction or the carrier denied the payment, leading to what you are seeing as a “pending transaction.” Those transactions do not settle and will fall off your account as per the terms of your bank.

Yes, just as easy as you can to anyone in the United States with a prepaid or postpaid cell phone plan. If you want to send a payment to someone with another carrier, please use our international page to select the country and carrier for that person.